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Rainbow Communications secures key NI Civil Service telecoms contract

 Pictured outside Parliament Buildings, Stuart Carson, Sales Director at Rainbow Communications and Philip McCauley, Head of Telecommunications for the Northern Ireland Civil Service.

Rainbow Communications has inked a major multi-year deal with the Northern Ireland Civil Service (NICS) to upgrade and maintain crucial telephony communications networks across 185 locations.


Northern Ireland’s largest independent telecom provider was awarded the contract, which will modernise a key component of central government’s telephony infrastructure, following a comprehensive competitive tender process.


The Northern Ireland Civil Service and associated government bodies handle and make millions of calls every year and this work will be extended across the full network.


The contract award win means that Rainbow can now power ahead transforming out-dated government telephony infrastructure and transferring approximately 55,000 direct dial-in points to fully-equipped centralised data centres which will unify, underpin and strengthen its communications network for a generation.


Established in 1998, Rainbow Communications is one of the leading independent telecommunications companies in the UK and Ireland, with over 10,000 business customers and around 45 percent of Northern Ireland’s Top 200 Companies.


With a specialist team of almost 100 employees, the company is wholly-focused on delivering fully-integrated, industry-leading and cost-efficient solutions and products to organisations both large and small in the private and public sector.


Led by Eric Carson, a former head of both Mercury Communications and Orange in Northern Ireland, and Martin Hamill (a former Sales Manager at Mercury) Rainbow Communications is a locally-owned company focused on helping organisations to become more efficient, resilient and technologically equipped for future growth.


The company’s contribution to the NI economy since 2010 is in excess of £30 million as it grows its business and develops its strong employee base to ensure Rainbow consistently outperforms its competitors in a highly-competitive marketplace.


Eric Carson said:


We are thrilled to have been awarded this important contract by NICS and we look forward to delivering on a focussed, solutions-based implementation plan which will provide central government with a strong telecommunications network fit for the 21st century and the needs of its thousands of users.


“Delivering expertise and value were key criteria as part of the procurement process and we are delighted to now play our part in helping government to radically enhance its communication infrastructure while assisting it to achieve sustained cost savings and improved operational efficiencies for many years to come.”


Philip McCauley, Head of Telecommunications for the Northern Ireland Civil Service, said;


“Service delivery is the government’s number one priority and this contract award will help us to ensure we can maintain that provision by introducing a quality, single infrastructure solution which not only provides stability and resilience for years to come but which reduces costs and improves flexibility and reliability.”


In 2025, all public switched telephone network (PSTN) and integrated services digital network (ISDN) lines will be switched off, migrating landline users to a single IP core network. In reality, they will cease to become available in just over two years’ time.


This will mean all voice traffic, in addition to data transfer, video and conference calling, will be transmitted via an Internet connection.


The contact awarded by NICS to Rainbow Communications reflects the government’s aim to improve its telephony and communications infrastructure in advance of the change.